Customer Service Training Course

Customer service is the most vital part of any business success. It is not just about providing a service or product to your customers, it is about building an ongoing, trusting relationship with them.

To do this effectively, you need to understand them, their needs, their goals and most of all, you must have a will to make their success, your success.

There are a series of components to customer service that when perfected, add up to Service Excellence and therefore ongoing customer loyalty – think about what this could do for your business.

The Customer Service training course will give your customer service staff the tools they need to perform more effectively in their role, to become Customer Service Superstars, and to have your customers raving about quality of service for your business.

The six pillars of customer service excellence

Customer Service Training Course Details

What You’ll Get Out Of The Customer Service Training

You will:

Understand and engage your customers and stakeholders
Identify your internal customers and their importance
Foster a heart of service in yourself and team
Influence positive outcomes through service excellence
Know what to do when you can’t say yes
Understand and effectively handle difficult customers
Professional phone conversations and verbal body language

Topics covered in the Customer Service training course:

Who are your customers and stakeholders?
Why are internal customers important to me?
Building lasting relationships
Customer profiling
What I do matters – how you can impact success
Managing difficult conversations
Telephone professionalism
Email professionalism

In-House Workplace Training

The Customer Service course is available for in-house training at your workplace. The training is presented as part of our Happy Work Academy, with a suite of courses covering seven key focus areas for personal and professional development to build happy, high performing teams.

We pride ourselves on offering solutions to suit any business size, budget, or needs, so nobody misses out. Our training courses can be purchased ‘off the shelf’ or tailored to suit your specific staff and business goals.

Learn more about our in-house training and how it can help you build Happy, High-Performing Teams

Our Public Workshops and Courses

We run our Happy Work Academy courses in public workshops, for individuals to attend. This is a great solution if you want to improve on a focus area, or if you have only one or two staff to attend.

To check dates and availability for the Customer Service Training Workshop, please refer to our Public Workshops and Courses page.